Adriana joined Zion Township as the Administrative Assistant in July 2005 and in 2010 was promoted as the Case Manager. The responsibility of the Case Manager is to focus on linking available resources to Zion constituents in an effort to aid and address their current situation. Adriana is detail-oriented and is always looking for ways to improve processes to assist the Zion community. Adriana excels on ensuring that the Zion Township state mandated programs’ policies are followed and ensuring that all residents are approved for benefits if eligible. Adriana’s strength that helps her in this role is her focus and being strategic, which is an essential factor for a Zion Township team member, and a great asset to the Zion community.
Adriana is dedicated to her role as Program Coordinator for the Summer Work Program. In this role, she manages four mentors for the six-week program. She facilities a parent orientation before the program starts to ensure that parents receive clear information of the program and what is expected of the youth. Due to Adriana’s dedication to this program, each year it has opened to possibilities and new partnerships for the youth, mentors, and the community.
Adriana is bilingual and she is fluent in English and Spanish. Adriana has a passion for helping people. She found her passion when she had to translate for a Spanish-speaking resident. She assisted the case manager with the Emergency Assistance application process from starting to end and was very involved in the case not only translating, but in many other ways.
Adriana assisted with the implementation of the office client database system. She has written the office programs’ policies and procedures. She has translated to Spanish office forms, marketing brochures, and other information for the office.
Adriana has an Associate in Applied Science in Human Services Degree. She is also a 2018 graduate of the Mano a Mano Leadership Academy. In 2018 Adriana was honored for her continued coordination of the Zion Township Summer Work Program. Adriana serves as Passport Agent and Notary Public for the office.